Frequently Asked Questions

Q. What is is an online platform for people looking for matrimonial partners. This is not a dating only site. Our purpose is to help alleviate a growing concern of parents and individuals who are worried about finding a suitable match.

Q. Who can register on

Anyone who is 18 years old and above can register to become a member of One can create a profile and register themselves or for someone else as long as they have the consent of the actual registrant or the member.

Q. What do I need for registration?

You need a valid email address. At the initial registration, we will send you a confirmation email along with a link to click. When you click that link, you confirm that you have access to that email account. At this point we activate your Basic membership.

Q. What is a profile ID?

A profile ID is a unique reference number that we assign to each member. This reference number is used in our communication and between two members when they communicate on our platform.

Q. How much does it cost to register?

Registration is Free. You can register now and become a member.

Q. How long does it take to register?

Depending on your computer skills, it should only take a few minutes to register.

Q. Do I have to complete all the fields?

For best matches it is recommended that you fill out all the fields on the forms. This ensures that you are found and shortlisted by other members who are looking for specific parameters or qualities.

Q. Why should I set the partner preferences?

At, thousands of members post their profiles.

Q. My religion and caste is not an option to select, what should I do?

We recommend using a caste and religion that matches closely to your belief. At the same time you can send us the information that you would like add. We will update our data and correct your profile accordingly. You can email this information to

Q. I am worried about my information being misused; what is recommended?

We employ the best online security methods on our platform. You can further help enhance this security by remaining vigilant and following the best practices. Please see our safety guidelines section for more information.

Q. What are the Silver, Gold and Platinum membership Levels?

While Basic membership is free, there are additional value added features that have a premium. These premiums are linked with features, such as text chat, audio call, video conferencing etc. Since the provision of these services cost us, we therefore have to charge a fee.

Q. How can I upgrade my membership level?

Once you are a free member, you can upgrade your membership to Silver, Gold or Platinum level by clicking the Upgrade Now button. If you are not a member yet, click here to become one.

Q. What Payment Methods are accepted?

We accept online payment via credit or debit card in US dollars, GBP sterling and Euros. We also accept payment via Western Union, Money Gram, Bank Transfer and Cheque from all over the world. In certain cities of India, Bangladesh, Pakistan, Sri Lanka and Nepal, we provide cash collection service. Please use the live chat facility to find out more about other ways of payment. When handing over cash to our representatives, please ensure that they present a valid ID and the secret code that we have sent you via your email at the time of upgrading.

Q. What If I forget my login password

If you have forgotten your password, all you need to do is enter your email address on the 'Login Page' page in the email box and click on the ‘Remind Password’ button. You will be emailed your password information.

Q. Security policy

We realise how important it is to securely store any information that you provide. BiWi maintains the highest levels of security. Our site uses high-level Secure Socket Layer (SSL) technology, the most advanced security software currently available for online transactions.

Q. Safety Guidelines

In order to keep your information safe we recommend the following:

  • Use a strong password which consists of letters and numbers. Make it hard for anyone else to guess. Do not use children names, their dates of births etc. Avoid using dictionary words, if you must, add few digits before and/or at the end.
  • Try not to use a password that you use to access your emails.
  • Do not share your personal email address until you are ready.
  • Do not send money to other members. There have been cases where women have been taking money from other members. A recent case sentenced a woman in the UK who was involved in taking money from her 'sympathisers'. Men can do the same. Remember to be vigilant.
  • Take time - go slow in evaluating people.
  • Do not agree to meet in an isolated place.

Q. Further Information

For further questions, please contact us via this form or use the live chat facility.

Q. How to write a good profile? Guidelines for Creating an Online Matrimonial Profile

It is important to give a good first impression when you are looking for a partner. New users should have a look at our guidelines before creating a profile and existing members, who have not had much success in finding a spouse, should amend their profiles after they are done reading.

'About Me'

Your success in finding the right match depends on how you express yourself. In this section, write down your educational and professional background. Then add a little detail about your family background along with your hobbies, likes and dislikes, religious beliefs, food habits, values, and your priorities in life. Don’t write phrases like 'talk to me and find out' or 'will tell you later' because the success rate of such profiles is very low. Also, there’s no need to say that you’re 'smart, hot, fair, good looking' because people can judge that for themselves by looking at your picture. Please be straightforward and to the point.

'About Partner'

Write down what kind of family, religious and social background you want your partner to be from. Then state your preference for their educational and professional life. For best results, don’t be too specific about what kind of spouse you want. For example, don’t write things like 'long hair' or ‘5 feet 6 inches tall'. Your right match may ignore your profile just because they may not have one or two of the qualities you have mentioned. Also, avoid using this phrase, ‘I want a rich guy/girl'. Whoever reads your profile will think that you are a greedy and materialistic person. You can always ask them how much they earn once you start talking.

Profile Picture

Uploading a good profile picture is very important. Make sure the picture quality is very high and that it is a photo of you alone. Don’t upload a group photo, side profile or one in which you are standing too far away to be clearly visible. Most importantly, please upload your original and current photo. Be natural in your photos and smile! Profiles with blurry images, pictures of celebrities and of random objects or places will NOT be approved. Same goes for offensive, racist and pornographic pictures.

No Errors

It important that you read your profile carefully before saving it. You should ask a family member or friend to help you create a good profile that others will find interesting. Make sure that your profile does not have any spelling or grammatical errors. Also, avoid using chat language. A profile which is full of errors will leave a very bad impression on others and they may turn you down without bothering to know you first.

Avoid Using These Words

Don’t use words like ‘cool’, ‘hot’ ‘sexy’, ‘rich’, etc. Saying things like ‘I’m a cool guy’ will only give others the impression that you are immature. Same goes for phrases like ‘I want a hot/sexy girl’. Also, phrases like ‘looking for my dream girl’ or ‘prince charming’ don’t really tell others what kind of girl or boy you want. Marriage is serious business and anyone reading your profile will think you are not serious about it. Also, refrain from writing something that might offend others, such as, a racial comment. Try to be respectful.

Be Honest

Honesty is essential for a good marital relationship. Please be honest about yourself, your education and career, your income, marital status and any children you may have from an earlier marriage. There is no use in trying to deceive anyone because these things will come out in the open once you meet your prospective spouse. Also, make sure that you have added all the important information about yourself, because a complete profile has a lot more chances of receiving interests.

Contact Details

Do NOT display your contact information on your profile or use the space for commercial purposes. All such profiles will be deleted. In the end, it is important that you don’t leave any section empty. The more information you add, the more your chances of finding a partner!

Best of luck!

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